Key Problem Solving Questions for Better Results

To operate a business efficiently, you need to ensure that all necessary processes are running smoothly.

Network troubleshooting is one way to make your business effective. Problem solving questions can help you identify individuals skilled at finding such problems and solving them. 

Irrespective of how well you plan a business, there’s always something lurking around the corner to scuttle your plans. It doesn’t necessarily mean you didn’t plan well. It’s just the way things work.

Hence, companies mitigate potential issues by employing individuals with problem-solving skills.

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Examples of Problem Solving Questions

Below are top examples of problem-solving interview questions and how to answer them.

How Would You Handle a Problem Where the Root Cause Isn’t Immediately Clear?

Troubleshooting requires critical thinking and patience. An interviewer that asks this kind of question wants to assess these two qualities. A candidate should explain how they will look at the symptoms and analyze them to understand what’s wrong with the system.

This process narrows down the search for the source of the problem. With time, you’ll be able to identify the cause and find a solution to the problem.

What Are the Common Problems You Think You Might Face When Troubleshooting

A question like this is a way of assessing your experience with common issues. It provides you with an opportunity to demonstrate an understanding of a broad spectrum of issues.

Even if you don’t have the experience to tackle a related problem that’s specific to your organization, you can show you’re not a novice.

Can You Differentiate Between Troubleshooting and Debugging?

Although used interchangeably, debugging and troubleshooting are quite different. You should explain the difference between the two to show interviewers what you know.

Debugging entails finding errors in a computer program or software. Troubleshooting, on the other hand, involves fixing problems within a system.

What Techniques and Tools Do You Use for Troubleshooting?

This question assesses your approach to troubleshooting and the tools you use for resolving problems.

The best way to answer this question is by explaining your approach to troubleshooting and the tools you use.

Can You Explain the Different Phases of Troubleshooting?

To answer this question, try to explain the complete steps involved in troubleshooting.

The first is to assess the problem; the second step entails isolating the problem by isolating the causes. After these two, you find a solution to the problem. The final phase is to ascertain that you’ve solved the problem.


The troubleshooting interview process can be intimidating for many interviewees. If you’re about to embark on such an interview process, don’t worry! The questions above allow you to come to the interview well-prepared.

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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