When submitting a cancellation request for a membership or subscription…
When submitting a cancellation request for a membership or subscription to a particular website, consider the reasons behind your request.
Aren’t you enjoying the product or service? Are you feeling like the cost of the membership or subscription is too high? Several reasons make cancellation a necessary evil. A cancellation request usually stems from a bad experience, fraudulent activity, etc.
Regardless of the reason for your cancellation, you must adopt a straightforward and cordial tone.
This article specifies how to request cancellation and tips to consider when writing a request cancellation. Let’s dive in!
How to Request Cancellation from Membership or Subscription
Congratulations, you want to cancel! Canceling is usually easy if the company you wish to cancel with doesn’t charge a penalty or if the company is easy to reach. If not, read on for more information on canceling.
1. Employ the proper business format
You should format your letter in the style of a formal business letter since this will provide professionalism to your communication. Compose the letter using a word processing tool and a typeface that is easy to read in 12-point type.
2. Specify what you are canceling
You should begin the letter with “Dear [Company Name of Membership or Subscription].” Then, you must provide the name, type of membership, or subscription you are canceling. Provide all pertinent information in the letter immediately, so the recipient knows its purpose.
3. Give a concise explanation for the cancellation
In addition, you should briefly explain why you are canceling the membership or subscription. You need to provide context for the cancellation, not a detailed explanation.
4. Request a cancellation confirmation
You should also request a receipt confirming that your membership or subscription has been canceled. This way, you can be sure that the cancellation has been processed. If there is a price for canceling the membership or subscription, payment for the fee should be included in the letter. If you cancel before the end of the membership period, you should seek a check refund.
5. Sign and send the correspondence
The letter should conclude with “Sincerely” or “Best” and then be printed. Sign in by hand and mail it to the membership or subscription company’s address. Ensure that it is sent via certified mail, as this will confirm the date and time the letter was sent.
6. Create a duplicate of the letter for your files
You should scan or photocopy the letter to have an archived copy. Additionally, you should scan or duplicate receipts or papers and include the copies with your message. Do not submit receipts or documents in their original form; you should maintain these for your records.
Tips to Consider When Writing a Cancellation Request
These tips will help you to come up with a cancellation request which will be as effective and efficient as possible.
- Start the cancellation letter by including the date, the name and address of the company, and your account number.
- Give the company the required 30-day notice before you expect the cancellation to take effect. Politely but firmly state that you want the company to cancel your account.
- Let the business know you no longer want them to deduct money from your bank account, credit card, or debit card.
- Send a check along with your cancellation letter to cover any account balance you might still owe.
- Indicate what you’ll do if the account isn’t closed within 30 days, or you’re charged further costs.
- On your computer, type the cancellation letter, but hand-sign it.
- Send a certified letter with the return receipt requested along with your cancellation request.
If you want to cancel your membership or subscription, ensure you follow the steps outlined in this article. This will guarantee you get a positive response and avoid any unpleasant customer service or monetary penalties.