Top Customer Service Keywords for Your Resume

Keywords for customer service portray the job attributes you possess and presents you as a perfect fit for the job.

Your chosen keywords should match the recruiting manager’s requirements and portray your value proposition. Each company has a set of requirements for candidates applying for a specific job function. Knowing what these requirements are and identifying what keywords to use is vital.

This guide highlights some of the best keywords for customer service to use on your resume.

Why You Should Use Keywords on Your Resume

When employers are looking to fill a customer service position, they get many resumes from potential candidates. So how do you stand out from other applicants? Keywords! These are the words employers look for at first glance.

They want to know what you are good at and what skills you have. So when putting your resume together, use keywords that relate to the job role you’re applying to.

Every job is unique, and so is the keyword to use on your resume. You’ll have a better chance of getting the hiring manager’s interest if you include job-specific and employer-relevant keywords in your resume. Take the time to review the job description of the position you’re applying for.

Identify the critical skills, qualifications and experience required, and include the terms and phrases most relevant to the job on your resume. This way, you present yourself as the ideal candidate for the job.

The Best Keywords for Customer Service

You can use customer service keywords to identify yourself as knowledgeable about common qualities and practices that hiring managers value. Knowing the customer service keywords and using them on your resume tells the employer that you understand and possess the skills the job requires.

Here are some of the best customer service keywords.

Long Keywords for Customer Service

  • Clerical Support
  • Bookkeeping
  • Contract Negotiations
  • Brand Management
  • Complaint Resolution
  • Administration
  • Corporate Communications
  • Account Management
  • Cost Control
  • Incentive Programs
  • Customer Communications
  • Issues Management
  • Customer Relations
  • Loyalty Programs
  • Needs Assessment
  • Call Center Management
  • Order Processing
  • Customer Retention
  • Problem Resolution
  • Case Management
  • Customer Satisfaction
  • Data Management
  • Customer Service
  • Field Operations
  • Customer Surveys
  • Scheduling
  • Team building
  • Telemarketing

Short Keywords for Customer Service

  • Account
  • Database
  • Answering
  • Client
  • Communication
  • Service
  • Customer
  • Communication
  • Organization
  • Answering
  • Phone
  • Scheduling
  • Database
  • Manage
  • Solutions
  • Team
  • Computer
  • Detail
  • Guest
  • Organized
  • Manage
  • Office
  • Organized
  • Phones
  • Requests
  • Training
  • Verbal
person wearing blue shirt and tie, using silver laptop
person wearing blue shirt and tie, using silver laptop

To Wrap Up

With the increasing usage of scanning technology, including keywords in a resume has become critical in building an attention-grabbing resume.

Keywords are an easy way to put your skills on display for employers to see. They make your resume stand out amongst the pile of others vying for the same position. Make the most of this opportunity since you might not get another.

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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