A List of Compelling Car Sales Follow-up Letters

A car sales follow-up letter is a great way to keep in touch with your customers after purchasing a car.

By sending a follow-up letter, you can thank the customer for their business. You can update them on new deals or products and encourage them to come back in the future.

There is no denying that there is fierce competition in the auto industry. But effective automotive email templates can help you improve your outreach efforts and marketing strategy. But writing a follow-up letter can be time-consuming and difficult to get right.

This article lists some great email templates for car sales, along with practical tips to help you draft a letter quickly.

Tips to Write a Car Sales Follow-up Letter

When it comes to selling cars, more sales follow-ups equals better sales. Follow-up letters help in generating more business, have more happy car buyers, and attract new customers. Below are some good tips on how to write an effective car sales follow-up letter:

Keep It Short and to the Point

A follow-up letter should be short and to the point. It should not include any lengthy sales pitch or try to sell the car again. The goal is to remind the customer of your existence and that you would be happy to help them with their purchase decision.

Personalize the Letter

Take the time to personalize the letter for each customer. This means addressing them by name, mentioning something about their specific inquiry, and making sure there are no typos or grammatical errors.

Make an Offer

While a follow-up letter is not meant to be a sales pitch, you can still make an offer to win the customer’s interest. This could be a discount on the vehicle, a free service package, or anything else that would add value for them.

Be Professional

Always maintain a professional tone in your letters, regardless of how friendly you are with the customer. Avoid using slang or colloquialisms, and make sure your grammar is perfect.

Car Sales Follow-up Email Templates

The right way to follow up on car sales is to send a personalized letter that addresses the follow-up with a personal touch. The following email templates can help get you started with the right tone and message to send car follow-up emails in different situations.

Template 1: Introductory Lead Response Car Sales Email

Hello [Name],

Thank you for your interest in our [Car Make and Model]! This car is a great choice for anyone looking for an economical and reliable vehicle. We hope you have the opportunity to come test drive it soon.

Please feel free to contact us if you have any questions in the meantime. We would be happy to answer any of your questions or concerns.

Thank you again for your interest! We look forward to hearing from you soon.

Best Regards,

[Your Name]

Template 2: Service Reminder Sales Email

Hi [First Name],

It’s been a while since you were in to see us at [Dealership Name]. We just wanted to ensure everything is going smoothly with your car. It’s important to keep up with routine maintenance, and we would be happy to help you with that.

If you’re due for an oil change or any other service, please feel free to give us a call or stop by the dealership. We’re always happy to help our customers keep their cars running like new.

Thanks for being part of the [Dealership Name] family, and we hope to see you soon!

Have a great day!


Template 3: Quote Request Sales Email

Dear [Customer Name],

Thank you for your interest in our car sales services. We need some additional information from you in order to give you a precise quote.

Please let us know what type of car you are interested in and any specific features or options that you are looking for. We will also need to know your budget to suggest the best possible options within your price range.

Once we have this information, one of our sales representatives will be happy to provide you with a detailed quote. Thank you for your interest! Looking forward to hearing from you soon!

Best Regards,


Photo by Łukasz Nieścioruk on Unsplash

Template 4: After-Sale Follow-up Email

Hello (Customer’s Name),

Thank you for your recent purchase of a (car model) from our dealership. We hope that you are enjoying your new car and that it is meeting all of your expectations.

If you have any questions or concerns about your car, please do not hesitate to contact us via email or phone [number]. You may count on us to support you in any way we can.

We value your business and are eager to continue working with you.

Best Regards,


Template 5: Car Sales Referral Email

Dear [Customer’s First Name]

Thank you so much for your interest in our car dealership! We value your support and are delighted to have you as a customer.

We would be grateful if you would consider referring friends or family to us when they are in the market for a new vehicle. And we promise to give them the same great experience you had with us.

Do not hesitate to get in touch with us if you require assistance or have any questions. We’re always happy to help!

Thank you again for choosing our dealership. Feel free to reply to this email with any questions or concerns. We are excited to continue serving you!

Best Regards,


Template 6: Lease-Ending Reminder Sales Email

Hello [Customer Name],

We would like to remind you that your lease is ending in the next 3-6 months. We hope you have enjoyed driving your car, and we appreciate your business. Do let us know if you plan to opt out of the lease or change to a new car.

If you are interested in buying a new car, we have some great discounts and specials currently running. You’re also welcome to come in and test-drive any of our vehicles at the store. We will be happy to assist you with your questions or concerns.

Thank you for choosing our dealership, and we look forward to helping you with all your future automotive needs.

Best regards

[Your Name]

Template 7: Trade-in Offer Sales Email

Hello [Prospect’s Name],

Thank you for considering trading in your old car. We understand that it can be difficult to let go of a vehicle you have been driving for many years. However, we believe that trading in your old car is the best way to get the most value for your money.

Your old car is likely missing out on a lot of convenience and safety features available in new cars. For example, newer cars usually have better fuel economy and updated infotainment systems. They also have advanced safety features like lane-keeping assist and blind spot monitoring.

We would be happy to offer you a fair trade-in value for your old car so that you can upgrade to a newer model. Please get in touch with us if you have any questions or concerns.

Best regards,



Properly writing and sending a car sales follow-up email is imperative, especially if you want a successful sale.

Keep these templates by your side to help you write any possible follow-up emails or letters according to your needs. Building relationships is essential, so implementing these tips and templates ensures you can secure a car after the sale or lease.

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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