Things can sometimes go inevitably wrong in businesses. Restaurant businesses are no exception. Things like service, price and quality of the food can dissatisfy customers. And when they do, a well-crafted apology letter can go a long way toward mending fences and preserving relationships. A verbal apology is usually the first step in addressing an … Read more

Refund requests can be stressful. And when these are not handled correctly, consequences can be costly to the sales and reputation of the business. A great way to address these questions is through a well-written refund money to customer letter. We’ve listed some great tips and sample letters in this article to help you create an … Read more

Have you ever been pleasantly surprised by a “thank you” message that came with your order? Well, think of the same excitement and joy you can give to your customers with a sincere message of appreciation for their Etsy orders. This may seem like a simple gesture, but it can go a long way to … Read more

Making your customers feel valued and appreciated is a key part of a successful business. When you appreciate your customers, you can cultivate stronger relationships with infinite potential for long-term gains. And a sincere appreciation letter to valued customer can go a long way in helping establish customer loyalty. We’ve got some great letter examples just for … Read more

Kick off your customer appreciation week by sending a thoughtful customer service appreciation week letter to your employees. We’ve got some great ideas to make customer service employees feel valued and essential. And we’re going to share all of them with you in this article! Being in customer service is no piece of the cake. It takes … Read more